PAIRWEL – TERMS OF USE 

1. About Pairwel

Pairwel is an online platform and digital directory service which provides a searchable listing of independent therapists, designed to assist users in identifying and connecting with appropriately qualified professionals.

By accessing, browsing, or otherwise using this website (“Site”), you confirm that you accept these Terms of Use in their entirety and agree to comply with them. If you do not agree to these Terms, you must not access or use the Site.

We recommend that you retain a copy of these Terms for your records.

2. Other Applicable Terms

These Terms of Use incorporate and should be read together with the following additional policy, which also governs your use of the Site:

• Our Privacy Policy, which sets out how we collect, use, store, and protect personal data, including information about our use of cookies

By using the Site, you acknowledge and agree that you are also bound by this policy.

3. Nature of the Service

Pairwel operates solely as a neutral online directory and informational platform.

The purpose of the Site is to provide users with access to publicly available and therapist-submitted information, including professional profiles, in order to facilitate direct communication between users and independent therapists.

In particular, we may:

• Display therapist profiles and related professional information
• Organise listings by university to assist users in identifying therapists relevant to their location
• Facilitate access to contact details or external links enabling users to communicate directly with therapists

For the avoidance of doubt, we do not:

• Provide any form of therapy, counselling, psychotherapy, or medical or clinical treatment
• Act as a healthcare provider or regulated professional service
• Arrange, broker, schedule, confirm, or manage appointments or therapy sessions
• Intervene in, monitor, or store communications between users and therapists
• Process payments or financial transactions between users and therapists
• Act as an agent, representative, intermediary, or fiduciary for any user or therapist

Any arrangement, agreement, or contractual relationship for services is made strictly and solely between the user and the therapist, independently of Pairwel.

4. No Clinical, Professional, or Fiduciary Relationship

Use of the Site does not create, and shall not be interpreted as creating, any therapist–client relationship between you and Pairwel.

Nothing contained in these Terms shall give rise to any duty of care, fiduciary duty, or professional obligation owed by Pairwel to any user, therapist, or third party.

All therapeutic, counselling, or clinical relationships, where formed, exist exclusively between users and independent therapists.

5. Therapist Responsibility and Independence

All therapists listed on Pairwel are independent third-party professionals and are not employees, agents, partners, or representatives of Pairwel.

Accordingly, each therapist is solely and fully responsible for:

• The nature, quality, and delivery of any services they provide
• Their professional judgment, clinical decisions, and treatment outcomes
• Compliance with all applicable legal, regulatory, and professional obligations
• Maintaining appropriate qualifications, insurance, registration, and safeguarding standards required by their profession

Pairwel does not supervise, control, audit, or evaluate therapists and does not assume responsibility for their actions, omissions, or services.

6. Directory Information and Accuracy Disclaimer

The information displayed on the Site is provided either directly by therapists or compiled from publicly available sources.

Whilst we endeavour to ensure that information presented is accurate, complete, and up to date, we make no representations, warranties, or guarantees, whether express or implied, regarding:

• The accuracy, completeness, or reliability of any content on the Site
• The professional qualifications, competence, or suitability of any therapist
• The current availability or status of any listed therapist or service

We do not independently verify all information submitted or published on the Site.

Users acknowledge and agree that they are solely responsible for:

• Reviewing and assessing therapist profiles and information
• Conducting appropriate independent checks or due diligence
• Making their own informed decisions regarding the suitability of any therapist

7. Not Medical or Professional Advice

All content made available on the Site is provided strictly for general informational and directory purposes only.

Nothing contained on the Site constitutes, or should be interpreted as constituting:

• Medical advice
• Clinical advice
• Psychological advice
• Professional healthcare advice of any kind

You must always seek appropriate independent professional or medical advice before making any decisions relating to your mental health, wellbeing, diagnosis, or treatment.

8. Emergency and Crisis Situations

Pairwel is not an emergency service and does not provide crisis support.

If you are in immediate danger, at risk of harm, or require urgent assistance, you must contact the appropriate emergency services without delay, including by calling 999.

You may also wish to contact your GP or a relevant crisis support service for immediate help.

You acknowledge and agree that Pairwel is not responsible for responding to emergency situations or providing urgent mental health support.

9. Acceptable Use

You agree that you will not use the Site:

• In any unlawful, fraudulent, or malicious manner
• In any way that infringes the rights of any third party
• To copy, reproduce, extract, scrape, or systematically reuse directory data or content for commercial purposes without our prior written consent
• To interfere with, disrupt, or attempt to compromise the security, integrity, or functionality of the Site or its underlying systems

We reserve the right to suspend or restrict access to the Site where we reasonably believe these Terms have been breached.

10. Intellectual Property

All intellectual property rights in and to the Site, including but not limited to its design, layout, text, branding, structure, and underlying software, are owned by or licensed to Pairwel and are protected by applicable intellectual property laws.

All such rights are reserved.

You may access and use the Site for personal, non-commercial purposes only. Any reproduction, redistribution, modification, or commercial exploitation of Site content is strictly prohibited without our prior written consent.

11. Limitation of Liability

To the fullest extent permitted by law, Pairwel shall not be liable for any loss, damage, or claim arising out of or in connection with your use of, or inability to use, the Site, including but not limited to:

• Any reliance placed on information contained on the Site
• Any interaction, communication, or engagement between users and therapists
• Any advice, treatment, services, or outcomes provided by therapists
• Any inaccuracies, omissions, or errors in content or listings
• Any technical failures, interruptions, delays, or system errors
• Any loss of data, business, revenue, or goodwill

We make no warranty or representation that:

• The Site will be available at all times or operate without interruption
• The content will be accurate, complete, or current
• The Site will be free from errors, defects, or harmful components

We accept no responsibility for third-party websites linked from the Site, nor for their content, availability, or practices.

Nothing in these Terms shall exclude or limit liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability which cannot be excluded or limited under applicable English law

12. Third-Party Links

The Site may contain links to third-party websites or resources.

These links are provided solely for convenience and informational purposes. We do not endorse, control, or assume responsibility for any third-party websites, their content, availability, or practices.

Your use of third-party websites is entirely at your own risk.

13. Changes to the Website

We reserve the right to modify, update, suspend, or withdraw access to the Site (or any part of it) at any time, without notice and without liability to you.

We do not guarantee that the Site, or any content on it, will always be available or uninterrupted.

14. Changes to These Terms

We may revise or update these Terms from time to time at our sole discretion.

Any changes will take effect immediately upon being published on the Site. Your continued use of the Site following any such changes constitutes your acceptance of the updated Terms.

We encourage you to review this page periodically.

15. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any such disputes or claims.