PAIRWEL – PRIVACY NOTICE

1. Who We Are

Pairwel Ltd operates an online directory platform designed to help users find and connect with independent therapists.
We are the data controller responsible for how your personal information is collected, stored, and used.

We are registered in the United Kingdom and are registered with the Information Commissioner’s Office (ICO) under registration number ZC132312.

If you have any questions or concerns about your personal information, you can contact us at:
contactus@pairwel.com

2. Our Site

If you provide personal information when you visit or use our Site, we will take reasonable steps to keep it secure and to use it only for the purposes set out in this Privacy Notice.

Our Site allows users to browse therapist profiles and access information (including external links and contact details) in order to contact therapists directly.

Pairwel does not facilitate, store, or manage communications between users and therapists. Any contact between a user and a therapist takes place independently outside of our Site.

While we implement appropriate security measures, no method of transmission over the internet is completely secure. Any information you send to us is at your own risk.

We have procedures in place to deal with suspected data breaches and will notify you and any relevant regulator where we are legally required to do so.

3. The Types of Personal Information We Collect

Information you provide to us

We may collect personal information that you voluntarily provide to us, for example if you contact us by email or through a contact form. This may include:

• Your name
• Email address
• Any other information you choose to include

We do not require users to create accounts to access or use our Site.

Special category data (sensitive information)

We do not intentionally collect or process special category data (such as information relating to your health, ethnicity, beliefs, or sexual orientation).

You should avoid sending sensitive personal information to us.

Any information you choose to share directly with a therapist is provided at your own discretion and is not processed or controlled by Pairwel.

Information we collect automatically

When you visit our Site, we may automatically collect certain technical information, including:

• Internet Protocol (IP) address
• Browser type and version
• Device type and operating system
• Pages visited and general usage information

This information may be collected through strictly necessary cookies and standard server logs. It is used to ensure the Site functions correctly and to maintain its security and performance.

4. Information Relating to Therapists

If you are a therapist listed on, or applying to be listed on, our Site, we may collect and process additional personal information relating to you and your professional practice.

Information we collect

This may include:

• Your name and contact details
• Professional qualifications and experience
• Membership of relevant professional bodies
• Profile content, biography, and areas of practice
• Any documents or information you provide in support of your listing

We collect this information directly from you and, where appropriate, from publicly available sources.

Purpose of processing

We use therapist personal information to:

• Assess and manage applications for inclusion in our directory
• Create, display, and maintain therapist profiles on the Site
• Ensure listings meet our platform requirements
• Communicate with you regarding your listing
• Comply with legal and regulatory obligations

Verification and accuracy

We may request proof of membership of a recognised professional body to verify eligibility for inclusion in the directory.

Unless expressly stated, we do not independently verify all information provided and rely on therapists to ensure that all submitted information is accurate, complete, and up to date.

Retention of therapist information

We will retain therapist personal information for as long as necessary to:

• Maintain your listing on the Site
• Comply with legal and regulatory obligations
• Resolve disputes and enforce our terms

If your listing is removed or you request deletion, we will delete or anonymise your personal data within a reasonable period, unless retention is required by law.

Updates and removal

Therapists are responsible for ensuring that their information remains accurate and up to date.

We reserve the right to:

• Amend or update listings where necessary
• Suspend or remove listings where information is inaccurate, misleading, or no longer meets our requirements

5. Cookies

Our Site uses cookies to ensure that it functions properly and securely.

These cookies are strictly necessary for the operation of the Site and enable core functionality such as page navigation, security, and accessibility.

Because these cookies are essential to the functioning of the Site, they cannot be disabled.

We do not currently use cookies for analytics, advertising, or tracking purposes.

If we introduce additional types of cookies in the future, we will update this Privacy Notice and, where required, request your consent.

6. What We Use Your Personal Information For

We use your personal information in the following ways:

• To operate, maintain, and improve the Site
• To respond to enquiries or communications from you
• To ensure the security and proper functioning of the Site
• To comply with legal and regulatory obligations

We do not use your personal information for marketing purposes unless you have explicitly agreed to this.

7. Legal Basis for Processing

We will only process your personal information where we have a lawful basis to do so. These include:

• Legitimate interests – to operate and maintain our Site
• Legal obligations – where processing is necessary to comply with the law
• Consent – where required

8. Where We Store Your Personal Information

Your personal information may be stored and processed within the United Kingdom.

In some cases, it may be processed by service providers located outside the UK. Where this occurs, we will take appropriate steps to ensure your data is protected in accordance with applicable data protection laws.

We implement appropriate technical and organisational measures to safeguard your personal data and restrict access to authorised individuals only.

9. Providing Your Information to Others

We may share your personal information in the following circumstances:

• With service providers who support the operation of our Site
• Where required to comply with legal obligations
• To protect rights, property, or safety
• In connection with a business transaction

We do not sell your personal information.

Pairwel does not share your personal data with therapists. Any information you provide to a therapist is shared directly by you and is subject to that therapist’s own privacy practices.

10. Keeping Your Personal Information

We will retain personal information only for as long as necessary to:

• Respond to your enquiries
• Fulfil the purposes outlined in this Privacy Notice
• Comply with legal obligations
• Resolve disputes

We may retain anonymised information for statistical or operational purposes.

11. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Request restriction of processing
• Object to processing
• Request transfer of your data (where applicable)

To exercise any of these rights, please contact us at:
contactus@pairwel.com

We will respond in accordance with applicable legal requirements.

12. Links to Other Sites

Our Site may contain links to third-party websites, including therapist websites.

This Privacy Notice does not apply to those websites. We have no control over how they collect, store, or use your personal data.

You should review the privacy policies of any third-party websites before providing your information.

13. Changes to This Privacy Notice

We may update this Privacy Notice from time to time.

Any changes will be posted on this page. Continued use of the Site constitutes your acceptance of any updates.

14. How to Contact Us

If you have any questions about this Privacy Notice or how we handle your personal information, you can contact us at:
contactus@pairwel.com

15. Complaints

We are committed to resolving any concerns you may have about your personal information.

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO):

• Website: https://ico.org.uk/global/contact-us/
• Phone: 0303 123 1113
• Textphone: 01625 545860

Version history:

• 28/04/2026 – First published.